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The Conflict Conversation

The Look & Sound of Leadership

00:00

If He Does Tell Me About His Feelings, What Do I Say?

Ashley: If I'm in conflict house and I hear someone talk about feelings, I can do one of two things. She could use her feelings to jump into the identity room or she could stay in the feelings room by encouraging her to tell me more about them. What's most important talking about feelings is acknowledgement. Don't debate his feelings. Don't diminish them. Believe that his feelings are what he says they are even if they seem stupid to you. Assume good intent,. Right, Ashley said.

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