Generative AI: How It Can Transform Knowledge and Information

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Before we had this, our customers were manually scrolling through these Slack channels. We're like, okay, we can really improve this experience. And so you basically point guru at these busy channels and exactly, it's going to come back with the things that keep coming up over and over and over again. It will take that messy conversational back and forth and turn it into a nice and simple summary or FAQ format structure. This is just this delight moment for someone who has to manually go and deal with all this stuff, right?

Enterprise Knowledge COO Joe Hilger speaks with Rick Nucci, Co-Founder and CEO of Guru. Guru is an all-in-one tool that keeps your team connected and puts all of the information they need in one place, going beyond your average knowledge base. Guru just released Assist, their new generative AI writing assistant that will help users instantly summarize, refine, and improve their knowledge in Guru. This complements their other recent release, Answers, which enables you to connect your company’s apps to Guru and access information instantly.

In this conversation, Joe and Rick talk about the benefits of Guru, how it can help an organization improve their knowledge management, and how generative AI works in the industry.

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