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Navigating Gaslighting and Product Realities
The chapter explores how gaslighting can manifest unknowingly in organizational dynamics and discusses the nuanced perception of product features in the development process. It contrasts the deceptive simplicity of digital interfaces with the intricate backend infrastructure, emphasizing the challenge of defining products beyond mere features. The narrative emphasizes prioritizing customer needs over internal labels for product success and highlights the transformative journey of a company towards customer-centric initiatives.