The Individual Leader, the One Who We Are Directly Responsible To

Carol Costello: I really think our individual leader, the person who we are directly responsible to, has a big influence on how we see the world and how we interact in the rest of it. And when you have a really bad boss, you're less productive at work,. But you're also not as kind to your family and more irritable, just in every part of your life. If we can change that leader, if we can help that leader become really good at leading or managing their people, the whole team becomes more productive. They stay at the organization longer, they're more committed. And they also have better family lives.