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Disney’s New Magic: Saving Money
Motley Fool Money
Maintaining Consistent Quality and Improving Delivery Process
11min Snip
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This chapter discusses how 1-800-flowers ensures consistent quality and timely delivery of their gifts. They talk about the importance of meeting customer expectations and how they invested in back-end tech to make intelligent cross-product suggestions for upsells. They also revamped their warehouses to accommodate multi-brand bundles and implemented automation in their distribution centers to increase output and cut labor costs. Overall, these efforts have helped 1-800-flowers maintain consistent quality and improve their delivery process.
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highlights
Listen to the best highlights from the podcasts you love and dive into the full episode