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Razorpay CEO Harshil Mathur talks about deliberate culture, building to a need, and the principles of product development

First Principles

CHAPTER

The Emotional Side of Building a Product

There's also the other side of this which is equally important which is yes build something which people want and double down on it and continue. There's also an almost brutal opposite of that which is if something is not working have the courage to recognize that and to accept it and to stop working, he says. "We put a lot of projects on maintenance mode and it's always an emotional decision because because when you start building a product you talk to a few customers who have said that they love it"

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