Dan Kraemer on Innovative Ways to Apply Design Thinking
APQC Podcasts
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The Secret Ingredients to Creating Great Experiences
The demand for wonderful products, experiences and businesses has never been greater. There's a somewhat universal expectation these days that every experience that we engage in should be excellent. And then you contrast that with having the responsibility as a business leader to deliver that great experience for say your customers. That task has never been more complex.
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Transcript
