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2min chapter
The power of personalization in the age of AI | Mark Abraham
TED Talks Daily
A Frustrating Experience with Standardized Services
In this chapter, the host introduces a podcast aimed at enhancing workplace interactions before delving into a personal story of a troubling incident with a dog that resulted in an injury. The narrative critiques the impersonal service received at a medical facility, illustrating the gap between consumer expectations and reality in today's service industry.
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AI-powered
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Discover
highlights
Listen to the best highlights from the podcasts you love and dive into the full episode