Whether you’re a hands-on owner-operator or a passive investor looking to scale, finding the right management style can make or break your self-storage success. In this episode, guest host Brad North walks us through the various management setups—from on-site managers and remote tech-driven operations to hybrid and hub-and-spoke models.
We explore the real pros and cons of each option, when it’s time to shift your approach, and how to assess your facility’s needs based on size, staffing, and customer expectations. Brad shares practical insights from his own journey starting as an owner-operator, growing through third-party management, and mystery shopping his way to operational clarity.
If you’ve ever wondered how to choose between self-managing or hiring a third-party team—or how to optimize customer service, marketing, and upkeep across different styles—this episode is for you.
💡 Key Highlights
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The evolution from DIY operations to full-scale third-party management
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On-site vs. remote: balancing cost, control, and customer service
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When hybrid or hub-and-spoke models work best
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What to look for (and avoid) in a third-party vendor
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Signs it’s time to re-evaluate your management fit
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Tips for auditing your management performance and making transitions
Watch the YouTube replay- Choosing the Right Management Fit
Guest: Brad North (Advantage Consulting & Management)
Hosts: Tommy Nguyen
Brought to you by the teams at StoragePug and Lighthouse Storage Solutions
