Intercom’s approach to a great on-call experience | Brian Scanlan (Intercom)
Engineering Enablement by Abi Noda
The Tolerance for Unusual Out of Hours Pages
I imagine this just because some of the products were like your flagship products with the most users. And so that ended up just being a large amount of stuff to that and all that stuff can break. Yeah, another thing I saw you write on the post you published on Intercom's website was that you said there appeared to be a general level of tolerance for unnecessary out of hours pages. But what we saw in practice was people were kind of happy to like almost happy to get over pagelike they'd rather be page on something just in case.
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