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669: 97.00 David Bradford on Connect - Building Exceptional Relationships with Family, Friends and Colleagues

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The Limitations of the Feedback Sandwich

David Frum: I wanted to go back to one of the things you mentioned, David, in the context of feedback. You talk about the limitations of the feedback sandwich where you start with something positive and then move to brutal part of brutally honest thing that you said. Can you talk a little bit about how you've observed this and sort of the limitations of this kind of a shallow approach? It's dysfunctional. There is a final cost to say feedback. And that is it delegitimizes positive feedback. Often people don't know the full impact of what they do well.

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