Navigating Surf Business Models: B2B and B2C Insights

This chapter explores the evolution of B2B and B2C business models within the surfing industry, contrasting innovative strategies with traditional approaches. It emphasizes the significance of leveraging extensive data collected over decades to enhance user experience and operational efficiency. The discussion highlights challenges in customer engagement, retention, and the financial opportunities within a niche market, showcasing the unique dynamics of the surfing community.

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How does a surf forecasting platform evolve into a multi-pronged company with B2C subscriptions, advertising, B2B SaaS, and even some hardware? Dustan Berg, former equity analyst and current VP of Finance at Surfline Wavetrak, Inc., joins CJ to discuss the evolution of Surfline's business model and the nuances of running this 40-year-old startup. Dustan explains the role of data as a moat and how Surfline navigates retention and increasing wallet share in a business model that’s tied to user identity. He also talks about some of the frameworks he uses to maintain focus on strategy and what he learned about asking the right questions from his days as an equity analyst.

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LINKS:

Dustan Berg on LinkedIn: https://www.linkedin.com/in/dustan-berg-cfa-b7a58634/

Surfline:

https://www.surfline.com

CJ on X (@cjgustafson222): https://x.com/cjgustafson222

Mostly metrics:

http://mostlymetrics.com

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