S4 E7: DTC Prescriptions/HBO’s Terrible Rebrand/Returning Stuff Should Be Harder
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How to Save a Customer's Package in Transit
With USPS first class, we never had that issue because it was like, you know, USPS handled it and they're going to first class mail. But once you switch to the UPS MI program, all of these packages go from UPS and UPS hands them off to USPS for the final mile. I've never seen something with more mistakes in my entire life. Every hundred packages five get lost and you're like, what's going on here? There's so many packages we're shipping. At a certain point, your volume gets so high, the dollar value is so much people are willing to tolerate five lost packages - which there's no claims insurance. You contact UPS: They're like,
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