In this episode, Julia, Dave, and special guest YouTuber Dylan Curious cover the intersection of generative AI in call centers with a recent use case from Verizon, where they're building “personal research assistants” for employees on calls so they don't have to record or search around for particular data while on the line, where the AI assistant delivers necessary data to them as they handle the call.
Pranay Bajpai, VP of digital and assisted experience systems at Verizon, says "it’s not about dollar value, but more about getting more productivity and improving staff performance as we deal with the undoubted multitude of customer calls."
Next, Julia, Dave and Dylan cover how AI models helped virologists identify over 160,000 new viruses in one of the largest discoveries of new viruses ever made, by a machine learning tool. They also cover AGI and the meaning of a life of purpose when automation removes all human workload. And finally, they talk about what it would be like to live in a day and age where dating AI apps or even AGI apps is mainstream.
Leaders of AI with Dave Shapiro and Julia McCoy is now streaming on Apple Podcasts, YouTube, Spotify, Amazon Music & Audible, TuneIn/Alexa, iHeartRadio, Pocket Casts, PlayerFM, and Pandora. Subscribe where you most enjoy listening to podcasts.
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