Larry O'Toole of Gentle Giant Moving Company Part 1
Grow Your Moving Company
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The Meaning of Customer for Life
I didn't have a license or anything and it was just a little van, but people would tell their friends. So I started getting calls for bigger jobs that you would need a truck. But as time passed, what was happening was how appreciative people were. They're just really nice. And so they had a great attitude. You could be moving a surgeon and he'd be telling you about his days as a mover. What I came to realize was the people who were acting as if I'd saved their child from drowning. It's no big deal. The last move in 2012 was a $12,500 move. This was before you had online reviews. Yes. That's
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