The Pain in the Butt

I think it's fascinating when we look at processes and say, well, they're just going to have to do this. Well, fine, maybe that is something that we have to get them to do. But if we can't even do that, then we just recognize that's a higher risk thing. So I'm going to respond in a sort of North Korean manner and give different the answer that they're looking for because it's not, you know, I'm scared of speaking up. We engage in risk every day. Risk is not a bad thing per se. It drives innovation... but what we need to be thinking about is whether or not we're living up to the expectations

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