"Autopilot" with Will Summerlin cover image

James Kaplan, Chief Technology Officer of McKinsey & Company’s Technology Practice on AI Adoption

"Autopilot" with Will Summerlin

CHAPTER

Lessons from the Dot-Com Era and AI Adoption

This chapter examines the lessons learned from the dot-com era, particularly focusing on the hesitance of IT organizations in adopting new technologies like e-commerce and AI. It explores the tension between business leaders advocating for faster technology integration and IT departments' caution, while also critiquing the hype around generative AI's current applications. Additionally, it discusses the inefficiencies in contract management and the potential of AI to transform unstructured data into actionable insights.

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