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How Black Californians Experience the Healthcare System — and Want to See It Improve

KQED's Forum

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The Health Experience Starts When You Talk to the Person on the Phone

Catherine Haynes: One of the things respondents brought up was just increasing access to good care. She says they also asked for more community-based care led by a black and rendered by a black healthcare workforce. "I don't want us to walk away thinking that it's all on the doctor," she says. 'All of it together can create an environment where people feel cared for'

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