When a flight is delayed or cancelled, some people let their emotions get the best of them. The person that you're unloading your disapproval on has nothing to do with what it is that you're angry about. And then if you think of just general human nature, how likely is this person going to be to help you find a resolution when you've just unloaded all your anger and frustration and disappointment on them? I min i've had plenty of delayed and cancelled flights, and i have always found that, as disappointing and frustrating as may be internally, whoever i speak with at the air line, i try and kill him with kindness. Verse s: "The whole world is conspiring against

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