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ClassPass: Payal Kadakia

How I Built This with Guy Raz

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Expanding Horizons: Thriving in the Fitness Market

This chapter details the rapid growth and strategic decisions of a fitness subscription service in 2014, including the elimination of the Passport package and the expansion to major cities. It discusses the challenges of pricing strategies, customer engagement, and the importance of aligning the company's mission with customer health and fitness goals. Through innovative approaches and a focus on flexible offerings, the business adapted to market conditions and customer feedback, ultimately fostering long-term success.

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