The Fundamental Attribution Error in Trust

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A lot of it comes down to trust. I think that trust is a much larger role than people give it credit for. One thing that shows up quite a bit is this fundamental attribution error. We tend to blame systemic forces for our own failures and intrinsic qualities for other people's failures. And so you have to actively think about all the myriad constraints that other people are under too.

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Why do organizations get slower as they grow? What can organizations learn from slime molds? What are the advantages of top-down organization versus bottom-up organization, and vice versa? How can organizations encourage serendipity? What use are doorbells in jungles? Why is it so hard for organizations to set a "north star" that is at once plausible, coherent, and good?

Alex Komoroske has over a decade of experience in the tech industry as a product manager focusing on platform- and ecosystem-shaped problems. While at Google, he worked on Chrome's Web Platform PM team, Augmented Reality in Google Maps, and Ambient Computing. He's fascinated by how to navigate the emergent complexity within organizations to achieve great results. You can find some of his public writing at komoroske.com.

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