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Crossing the platform gap

Ship It! Cloud, SRE, Platform Engineering

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Is the Promise a Promise?

The promise is an abstraction above operators that allows the platform team to offer things as a service. The key ones that we i talked about and my in my conference talk were collaboration and then ex as a service, which collins described briefly. When we think about platforms product, your platform needs to be a product, an internal product that you think about,. You think about its customers, you think about its product life cycle. If step one of that is who are your customers? You need to go and talk to them only to understand their use and needs. That's the collaboration part. And then the next step is delivering this thing as a service - it could be jenkins as a

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