On today's episode, Dr. Mark Costes and the DSI coaching team recap day-one hot seats at the recent Mastermind in October, highlighting difficult conversations, team development, and underused coaching resources. They discuss how recorded training, structured onboarding, and clearer financial reporting can help owners support their teams more effectively. The conversation then turns to two members navigating employee performance and behavior issues that are affecting patient experiences and practice culture. Through these examples, Mark and the coaches explore how to set specific expectations, document conversations, establish follow-up timelines, and balance empathy with accountability. They also encourage owners to bring possible solutions to coaching calls and recognize how delaying a difficult decision can affect the entire team.
Be sure to check out the full episode from the Dentalpreneur Podcast!
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