JJ: We were growing so quickly that the second you were in charge of keeping somebody weekly accountable for something, their job description changed in two weeks. Doug Kime started running an execution system that we just call management and execution made simple. It's a future course on the platform that we're going to be releasing. And everything changed and got better. One of the main things that changed wasn't just productivity and the numbers and the profit and all that stuff. But one of the main thing that changed was morale. I think it's because the system that we've implemented offers so much clarity to each individual team member so they know exactly what they have to do every single day"