Sharpen your de-escalation skills!
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Timestamps:
- 02:26 Difficult Patients
- 10:25 Mediation Toolkit
- 17:20 Maxims of Mediation
- 26:46 When the Conversation Still Breaks Down
- 35:11 Conclusion
Tags: IMCore, CoreIM, ethics, humanities, nurse practitioner, pharmacist, physician assistant, burnout
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