Supercommunicators with Charles Duhigg cover image

3. How to Have the Hardest Conversations

Supercommunicators with Charles Duhigg

CHAPTER

Intro

This chapter examines a pivotal event at Netflix in February 2018 that sparked internal turmoil. It highlights the fallout from an executive's controversial remarks about an offensive comedy special and the ensuing debate on workplace language and racial sensitivity.

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