Innovative Vendor Selection: Dual Solutions in Automotive BDCs

This chapter explores the integration of artificial intelligence in Business Development Centers at automotive dealerships, detailing a unique 'bake-off' approach to vendor selection. Key metrics showcase the enhancements in lead handling capabilities and underscore the significance of vendor partnerships in successful AI implementation.

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Today I’m joined by Daniel Kim, Director of Operations at Barnes Crossing Auto Group. His journey from tech entrepreneur to dealership operations leader, the promises and pitfalls of AI BDCs, why he insists his team stay on the phones and much more.

This episode is brought to you by:

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01:00 How did upbringing shape Daniel?