Zerotrus - How Do You Communicate With Your Customers?

Communication is a key capability for a product manager. How do you create that balance in your ation style? The way i do it is as really using a mix approaches. It's still important to ground the conversation an use cases. Use cases starting with now whose that? Whose the user? And then the second thing i'd say, particularly in zera, trust is a, it's a technical topic."