I'm going to go to these, but we are going to make sure we get to security and future plans and pricing. So let me hit a couple of these questions, then we're going to come back and get to those key questions. Okay. Let's see. I think we dealt with the chat feature and workflow, but here's a specific example. Staff is requesting overtime approval. Is that doable through, quick lightning round, is that doable through nines and is that doable through Way2B1? True.

True. Now it is possible. I would say it's not the ideal, like, we'll talk about plans, but like HR in the future is really like a more like a module to make it more. But yes, you can now ask people and go from there for sure.

Hal? I

took that question as the employee is asking for overtime permission. Yes, you can do that.

Okay. Our next question is, how do your clients handle or track high value physical assets that might be across different properties, jewelry, watches, art, sports memorabilia? Is that tracked through your platform?

How?

So

the way you would do this is everything in our platform is its own unique object and then it's linked to wherever it's located. So for example, if I have a car and it's in my San Francisco home and then I move it to LA, I would just switch where it's linked to. And so that's a pretty common question people have and it's easily doable. In fact, one of the reasons some of our clients have come to us, and we'll talk specifically about automobiles in that example or art, is security. We take security extremely seriously, and I know we'll talk about this later, but there are a million car management platforms that are much, much, much better at managing cars than our platform is. Ours is relatively basic compared to their specialized stuff. But if a principal's favorite car moves from LA to San Francisco and you're trying to target that principle then you if you can hack in you know where that principle is going to be and so we've really um we've really focused on security and so yes you can manage those things we won't be as good as specialized items probably like a car management system but we'll

be secure yakko

for? Pretty

much the same answer as Hal. We have a specific object called assets, and that's where you manage these different kind of type of assets, both location, but also like maintenance schedules and things like that. Okay. Next

question. Is there any sort of integration with Microsoft Office and or password managers? I have so much information already stored within email history, contacts and Outlook and sensitive data and password managers. Would that be ported over and would that be manual?

Yeah, so I'd say we don't have a lot of integrations. I think part of that is like kind of like we're we want to be the all in one solution like people use. We are focused on security. So our only kind of integration is the calendar where you can still see Nines events on a different calendar as well. So, yeah, if you have to really like implement Nines, like part of that is manual. But part of it is like we make it easier to like onboarding guidance flow to, yeah. So sometimes it's like you have the information, but like you should think about it differently. And we guide you to enter that information that way.

Okay, Hal? So I

fully understand all the needs that this question has. It sounds very specific, but I'll just make some broader comments. We have an integration with OneDrive. We have an integration with Microsoft. We integrate with calendars, which is what I think of when I think of Outlook as well. As far as password management, we have Auth0, which allows it an enterprise level or personal level, and you can use all your personal logins, like whether it's Google and I don't know what the other ones are, Microsoft, Facebook, Amazon. privacy and passwords if someone's using a password manager i would expect them to continue to use that because it's very specialized and i would never take that out of your current password manager for any other platform but if you need to log into those platforms and we're connected to them then it should it should work seamlessly all

right um let's go back to the moderator questions and let's address security. You know, I think obviously, again, when I was starting out in the early 2000s, people wanted to have everything on their local hard drive. You know, they wouldn't put anything in the cloud. Now, I think most people would agree that the cloud is safer than trying to keep things locally, but maybe not. I don't know. So how do you make sure that things are safe in a world where cybersecurity is such a risk? Hal, we'll start with you.

first thing I'll say, and I'll say this to everyone here, if you don't have two-step authentication turned on on your personal and work stuff, hang up now and go turn it on. Like I'll just say that is a blanket statement. And if you are not using unique passwords, hang up now and go get unique passwords for everything that you care about. those are the first two things. Most security issues are not, you know, a hack job. Instead, it's actually just social engineering or people using the same password, that kind of thing. Like most of this is very easily preventable. On our side, from the security side, from the technical security side, you know, we're SOC 2 certified for process. But more importantly, you know, we have a partnership with a major investment bank that helps us with security. We have penetration tests on a consistent basis. And we separate our data and use ways of hiding, separating, here's the PII associated with people or their objects or whatever that is and then here's the other data and they're all separated. Everything's encrypted in rest and in transit. We do everything we can to keep things safe. I personally don't believe that there's a 100% guarantee safe thing in the world. Cloud, I consider safer than on-premise information. It's an ongoing battle that we will fight for the rest of our lives, and so will everyone else on this call. We're doing the best we can. Nako?

Yeah,

no, I would second those thoughts that Hal shared. Again, security is key. So this was always part of our processes from the start. So there's a lot of different levels of security. And yeah, we have the two-factor authentication things are encrypted none of our employees for example even can see any information in clients accounts so that's big we have penetration tests like every client is separately separate tenants so um but i would say the biggest thing that i've learned as well is it's just our internal processes. Like for, for me to log into my email on my phone or my computer, there's a lot of steps to take. So it's even like the internal processes that the companies you're, you're working with, they have to be taken care of. So, and that, I guess that's where SOC too comes in and other, other approaches. So yeah, I would say security is, is key. That's the whole business. So

we have some questions in the chat, but I don't want to miss two other things. One is pricing, and the other is your plans for the future. So let's throw those together. And Jaco, I'll start with you. So what pricing and plans for the future yeah

so when we think about nines it's really like household management so anything you can think about like happening in the household uh so we've kind of like built the up the ideal ultimate household manual where you can keep track of all information we kind of like had a layer of project management on top of that um and kind of building that out and then also like the entire kind of bill, pay and HR aspects. Those are like household budgeting. That's where like nines in the future later this year will come out with some things. If there's a pricing, we try to keep it very simple again, because every family is different. But generally, the number of properties is a good proxy of complexity so our pricing is based on number of properties our base plan is 4 500 for up to three properties and then 1500 for every additional property on top of that so that unlimited users unlimited like storage unlimited notifications. So all that is, yeah. If you think about like hell story, right? Of the generator, like the pricing shouldn't really be the thing. It's more like, are you going to use this? Like the ROI is obvious. Like if you have like a car you don't take care of, like that's, or you don't renew the registration and the principal gets pulled over. And there's also all kind of like assets that are valuable, like reputation, life, things that are more valuable than the pricing. And then so that's our subscription. And then we have a annual.

Someone's asking. Correct.

That's annual. And then we have a one one-time onboarding fee to work with our in-house estate manager to really get you set up think through like procedures and especially for people who haven't been able to think about that family members or new kind of household managers and that can range uh but yeah let's say two to five thousand dollars uh to to help you set up in multiple sessions, train your staff, et cetera.

Okay. Hal, same question, pricing and the future. Yep.

So one thing, first of all, I agree with Jaco. If you consider the risk that these families have, all of us have. It's like insurance. No one wants to pay for it until they need it, and then it's too late. And you had one question about key person risk. We've had examples where natural disasters have struck a home, and all the information was there, and people come to us after the fact because they want to start documenting this for everything they have. We've had one example of where a CFO of a company was hit by a car and was out for the better part of a year. Because they were using our platform for everything, they just inserted someone else in addition to that existing CFO and they could see all the history, everything, all the decisions, and someone could just step in to that role for an interim basis and manage. So it really, when we talk about pricing, I think the value is critical. We have everything from what I would consider very inexpensive, a couple hundred bucks a month, pricing all the way up to enterprise, which is in the tens of thousands. And it depends on what the use is, what the scale is, et cetera. The other thing that I would just say is, and we've talked a little bit about this with privacy and security, is that I think it's important in this world and in general, and I think we're seeing people move towards us, is that all the data belongs to the customer. We don't own any of it. We don't touch it. We don't look at it. You own it. When you leave, you get to take it with you. And it's always yours. We don't do anything creepy, like advertise against it. You know, it is your data. And I think that's, you know, it sounds like Jocko set up exactly the same way. And I think it's important for people to understand is there are all these other systems out and their systems that are really good like yeah Google has a lot of really good stuff I'm not going to talk bad about Google I'm a shareholder of Google but using that stuff you're giving up a level of privacy and that's part of the product so working with something like Jocko has or something that we have really ensures your privacy at a level that you don't get elsewhere. Okay. Actually, one more thing I'll add. AI, you asked about the future. I forgot you added that in. AI is becoming a bigger and bigger deal. We're integrating AI. We've been using AI for years. It's always separated, segmented by person. In the future, I think we're going to have the option of keyless entry of all your data. You're not going to have to enter it. And the platform is just going to be suggesting ideas to you. And you can just react to that. Of course, you'll always be able to do the manual override, kill the AI, et cetera. But right now, the plans are helping manage you and get you out of the detail in the weeds and let you focus on more of the strategic things. Okay.

So let's take a couple more questions in the chat. What's the typical implementation timeframe? Are we talking weeks or months? Hal, we'll start with you.

Are you trying to transfer your entire family office over or just a house or a car? So it really depends. If you're going to try to do a full family office, all their policies, procedures, you're looking at, you know, well, probably pushing a year. If you're doing one house or a car or a series of art, you probably knock it out in a week. It really depends on the level of complication, sophistication, what you're trying to do. And we have a team that can help all of our clients do it. And whether it's thinking through the structure and how to set things up, because a lot of families come to us with procedures already set up and they're just transferring it over to us. It really depends on what kind of work people need done. It can be very simple, just an hour or two set up, or

it can be years.

Jaco? Yeah,

generally it would be the same answer, but the way we kind of really recommend people to start using it is like the whole point is that you can find information of things that are happening. Right. It's what you need is that kind of going forward. So for us, what we always say is like within a day, you can set up your properties and zones. most important people involved um and go from there and then you can add new tasks a new list new logs so logs is a big thing for us like people in the household they lock things so other people can then see it so and then as you go about like after a month just using it not even like implementing it just using it you have so much information that is probably like the 80-20, right? Like that's the most important that's happening now that you need access to, not something that happened four years ago. So yeah, it's pretty quick, but if you need everything that ever happened to having nines, yeah, that could take longer.