4min chapter

Finding Our Way cover image

23–Make UX truly human-centered by addressing trauma, power, and other necessary and uncomfortable realities (ft. Vivianne Castillo)

Finding Our Way

CHAPTER

Are You a Good at Building Rapport and Empathy With People?

Designers need to work more closely with human service professionals like counselors and social workers. There are practical ways to understand and increase your competencies when it comes to sensing and responding to people. I think pride is one of the greatest occupational hazards for UX professionals because it really blinds us from doing the work that could prevent us from causing harm to others.

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