Mastering Assertiveness in Difficult Conversations

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In this episode, Chris sits down with conflict resolution specialist and psychologist Simon Goode for a masterclass on how to stay calm under pressure, handle conflict with confidence, and navigate tough conversations without losing your cool—or your values.

From prehistoric hardwiring to modern workplace stress, Simon breaks down why our brains react the way they do in high-stakes situations—and what we can actually do about it. Whether you're dealing with difficult clients, performance reviews, or your own internal panic loop, Simon offers clear, actionable tools for keeping your composure and showing up as your best self.

Timestamps:

(00:09) – Confidence in Conflict Management

(04:13) – Conflict and Self-Regulation

(21:15) – Emotional Responses in the Modern World

(33:01) – Managing Client Anxiety with Empathy

(41:43) – Self-Regulation Techniques for Tough Conversations

(58:00) – Assertiveness & Resetting in Conflict

(01:04:23) – A Framework for Assertive Communication

(01:15:52) – Balancing Conflict and Self-Care

Check out today's guest, Simon Goode:

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