How to Measure AI's Performance

Lemonade Automation Index shows you had like 2,500 policies per employee in 2018. That's a good stat at least telling something of how efficient you are and how much is handled kind of automatically and efficiently. Technology has an unusual ability to lower costs while improving the product. So if we can pay a third of our claims without any human intervention within a matter of seconds, literally two, three, four seconds,. You've taken out huge amounts of bureaucracy from the network by not at the cost of customer experience but to the delight of customers.

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