Challenges in Customer Support and Data Management

Today's episode is with Tyler Wells. Tyler is the CTO and co-founder at Propel. He was an early employee at Skype (and Microsoft after the acquisition) as well as Twilio. While at Twilio, Tyler helped build a data platform to power customer-facing analytics for a major Twilio feature. Propel is the productized version of that for other teams looking to build similar experiences.

In this episode, we see how this real-time, flexible analytics problem is tricky for a lot of teams, as well as how Propel is helping to solve the problem. We also cover some of Alex's favorite hobby horses for infrastructure developers -- what it's like building infrastructure services, how to think about billing, how S3 is becoming ubiquitous, and what to do about cross-AZ network costs.

Timestamps

02:29 Introduction

08:05 What is Propel?

22:28 ClickHouse

29:15 Target Customers

30:28 Billing Model

35:10 S3 becoming a key part?

36:47 Cross AZ Network Costs

41:56 Current Support

51:39 Access Policies

55:39 Rapid Fire

01:03:16 AI replacing Software Engineers?

Show Notes

Data Chaos Podcast

https://www.propeldata.com/