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Why Car Buying is About to Get Harder & Delta Loyalty is for the Rich
Morning Brew Daily
Delta's Loyalty Program Changes and the Tension Between Customer Loyalty and Profits
6min Snip
00:00
Summary
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This chapter discusses Delta's recent changes to its loyalty program, including limiting access to airport lounges and basing medallion status on card spending. It explores the controversy and tension between Delta's desire for profit and customer loyalty.
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