LLMs in conversational AI platforms with Kore.ai
VUX World
The Role of Conversational Engine in LLM
The answer to that is dependent on you know where the user is calling from whether you have delivery agents available at that point in time or not. So essentially understanding that yes I mean the user is asking a question in the context of that and then getting that information to the conversation AI engine are more important than just saying 'yes' The business rule would say first you need to authenticate the user before even reviewing the transactions. And similarly when you are talking about reviewing a transaction some amount of NLU can be leveraged with the help of LLM.
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