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Navigating Generative AI in Organizations
This chapter explores the integration of generative AI through virtual agents, emphasizing the importance of identifying use cases and recognizing the technology's limitations. It highlights the necessity for organizations to engage in a consultative journey towards data maturity and the challenges posed by multilingual processing and stakeholder skepticism. A focus on improving data quality while delivering immediate business value is vital for fostering a data-driven culture and leveraging AI responsibly.