Chris Voss: Never Split the Difference
FranklinCovey On Leadership
00:00
The Role of Calculated Empathy in Negotiation
People are basically 75% negative in survival mode. That's what you wake up with first thing in the morning. In conflict, in negotiations about conflict, it's about dividing up resources. The other side's going to be negative. So how do we calculate our approach? Know when they're negative to begin with and then get them out of it?"
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