
Negotiating a crisis
All in the Mind
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Can We Talk About How You Are?
The wording is really crucial. Can we talk about how you are? No, I don't want to talk. So what's happened there? This was such an amazing question to discover in our data set. It got resistance from the people in crisis. They would say things like, What's the point in talking? Talking doesn't do anything. And then you just get this barrier that you then had to try again and get over.
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