Sails is always going to want to go bigger. Operations is always going to wants to run a tighter ship. Sails has embraced this friction and realize that iron sharpens iron, and all the departments can really help one another learn more about customers success. And my final point here is just getting everybody on the customers success train.
Customer success is key to startup success. First, Statusphere CEO Kristen Wiley shares strategies from managing two customer success teams in B2B and B2C. (1:00) Then, find out why customers churn from Techmate COO Nicole Beals, who also shares how Techmate increased their customer retention rate from 70% to 98%. (27:07) To wrap, Jason leads a Q&A covering compensation, productizing customer moments, and more. (40:41)