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Rory Sutherland & Gerald Ashley on Networks

The Human Risk Podcast

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The Importance of Email in the Modern World

Email is a classic example of a network problem. The very fact that email is asynchronous creates a kind of bureaucracy and decision making where it's very, very easy to pass the problem onto somebody else and wait three days for a reply. I think this is why texting took off in Japan. You know, the Japanese are legendary in social social shyness and being a little bit withdrawn with strangers or people they perceive as senior.

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