In this episode of the Shift AI Podcast, Will Jung, Chief Technology Officer at nCino, joins host Boaz Ashkenazy to explore how artificial intelligence is revolutionizing the traditionally conservative banking and financial services sector. Jung brings a distinctive perspective from his extensive experience helping financial institutions transition from viewing technology as a cost center to embracing it as a strategic innovation driver, particularly in the highly regulated world of banking.

From fraud prevention using AI agents that actively lure scammers to context engineering that personalizes banking experiences, Jung offers compelling insights into how banks are deploying cutting-edge technology while maintaining trust and regulatory compliance. The conversation examines the delicate balance between rapid technological advancement and responsible innovation, the future of personalized banking relationships, and why staying human remains the most critical factor in an increasingly automated world. If you're interested in understanding how one of the most regulated industries is navigating the AI revolution while serving underbanked populations and protecting customer data, this episode delivers essential perspectives from a technology leader at the forefront of financial innovation.

Chapters:

[02:00] Will's Background in Banking Technology

[03:00] nCino's Mission in the FinTech Space

[04:30] Banks Embracing Technology as Innovation Driver

[06:50] Fighting Fraud with Advanced AI Technology

[09:00] Building Technical and Non-Technical Team Culture

[11:50] Context Engineering in Banking

[14:25] Privacy and Personalization Trade-offs

[19:20] The Future Customer Experience in Banking

[21:30] Societal Implications of AI Technology

[25:50] Cryptocurrency and Banking Technology

[27:50] Two Words for the Future: Stay Human

[30:00] The Human Element in Automated Banking Decisions

Connect with Will Jung

LinkedIn: https://www.linkedin.com/in/will-jung/?originalSubdomain=au

Connect with Boaz Ashkenazy

LinkedIn: https://linkedin.com/in/boazashkenazy

Email: info@shiftai.fm

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