Handling Edge Cases, Titles, and Quality Issues

Buying a car in America is usually a hellish experience involving pushy salespeople, mysterious fees, and hours-long financing negotiations. That’s something Carvana aimed to solve with its online used car marketplace when it launched 13 years ago. In this episode, Devindra chats with Carvana Chief Product Officer Dan Gill about how the company moved beyond the flashy marketing of its early car vending machines, and how it’s still trying to perfect the online car buying experience. We also dive into some of the issues the company has faced – including delayed registrations and vehicle issues – and how it’s trying to learn from them.