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Workplace Confessions with Lopa van der Mersch Founder & CEO of Rasa: "I stuff the complaint box" & "I'm not Steve Jobs"

Rocketship.fm

CHAPTER

Customer Service - I Love This Person

Lopa: I praise the resourcefulness and the desire to get something moving. Lopa: One of the things that maybe you could look at doing, i'm actually talking to the customer service team about how much time they spend on issues like that. The other thing is, you see some culture issues. A, we need to have more space for airing concerns,. You know, problem solving and trouble shooting and stuff like that. And there's a lot of tools in brenet brown's book "O her dare to leave book"

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