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040: Why isn’t [Role] doing what I think they should?

Trigger Strategy is now Tentacles

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The Paradox of Simplification in Different Industries

Exploring the challenges of oversimplifying tasks, particularly in fields like finance where complexities exist despite efforts to streamline processes. The chapter raises concerns about hidden fees in consumer loans, complexities resulting from attempts to simplify products, and the impact of organizational dynamics on design and leadership roles.

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