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How to Be a Better Human is CNN Tech's weekly, offbeat look at the world around us. This week, Jarrett ponders road rage and how it can bring out the worst in people. Journalist Andrew Marantz has been studying social media for years. He says we are often caught up in situations where we find it very difficult to be our best selves.

The internet can be a wonderful, but also a terribly unpleasant place. Andrew Marantz knows this well. He is a staff writer at The New Yorker who spent three years embedded in the world of internet trolls to understand how regular people propel fringe talking points into the heart of online conversations. In this episode, he shares how ideas spread on the internet – and what we can do to make our digital experiences less about doom-scrolling, and more about real human connection. For the full text transcript, visit go.ted.com/BHTranscripts