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#CX 61: A Culture of Customer Obsession w/ Ned Arick

B2B Growth

00:00

The Power of Community

The sense of community is really a big deal. I like that you're translating to get from your childhood and, you know, communities,. It just really brings it to life in a different way. And so I also like the way you tied back to this idea of makingYour customers KPIs, your own KPIs. Here's another post. You talked about the mindset of charging admission. And this is the idea that imagine that your customers are going to pay a deposit to sit on a demo with you. That might change the dynamic of the demo.

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