Innovation in a Traditional Banking Environment

In this episode of High Agency podcast, Peter Gostev shares his experiences implementing LLMs at NatWest and Moonpig. He discusses creating an AI strategy, talks about challenges in deploying LLMs in large organizations, and shares thoughts on underappreciated AI developments.

00:00 - Introduction
00:44 - OpenAI dev day reactions  
03:47 - Using AI to automate customer service  
10:43 - Impact of AI products
13:41 - Who are the users of LLMs
14:47 - Challenges building with AI in a large enterprise  
21:22 - AI use cases at Moonpig
24:34 - How to create an AI strategy
28:10 - Underappreciated AI developments

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Humanloop is an LLM evals platform for enterprises. It enables product teams to develop LLM-based applications that are reliable and scalable. To find out more go to humanloop.com