The Importance of Levers of Design

We need to understand other people's experience and where they feel belonging. To map, when and where did I feel a high point of belonging? It could be this last week, this last year, since you've landed in a new job. And emotional journey map is a really easy way to do that. So let's talk about the third element. Levers, you mentioned in the book, so if we have if we identify these feelings, if we can kind of tune into moments, then we use levers of design.