9min chapter

Fintech Insider Podcast by 11:FS cover image

869. Insights: How Wio Bank made a profit in just one year with CEO Jayesh Patel

Fintech Insider Podcast by 11:FS

CHAPTER

Maximizing Revenue and Profit through Customer-Centric Banking

The chapter delves into how Wio Bank managed to achieve impressive revenue and profit margins per customer in 2023, focusing on a business model that prioritizes customer success over penalizing mistakes. By leveraging new technology, a customer-centric approach, and a lack of legacy systems, the bank effectively catered to customers' needs in the competitive UAE banking market, with plans to deepen relationships with SMEs, expand into corporate services, and explore opportunities in the fintech space.

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