Virtual Agents for IT and HR with Dan Turchin
Machine Learning Archives - Software Engineering Daily
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Is There a Kind of Narrow General Intelligence in Your Virtual Agent?
It feels narrow to call the help desk and talk to someone who's a specialist in i t or h r. But at no point would it ever be any worse than having that interaction with a, you know, a live agent dedicated to that domain. The experience with people rain is much smarter than what you get from o traditional call to the i t hr help des.
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